Amy Henson | Content Experience Specialist

University of Michigan, May 2014
B.A. English Language and Literature; Minor in Writing GPA: 3.96
Phi Beta Kappa

Contact Information:
Phone: (973) 907-4346

Work Experience

UX Writer, Microsoft (July 2016 - current, Redmond, WA)
As part of the content experience team in Microsoft's Windows and Devices Group, I am embedded with UX and visual designers, developers, and project managers creating 3D app experiences for Windows 10. I create content that helps to tell a cohesive and compelling story of our apps to millions of Windows customers. Responsibilities include:

  • Writing crisp, helpful, and friendly user interface copy, in collaboration with UX design teams
  • Creating usability experiments and using user research to guide UX content decisions
  • Developing our support and engagement content strategy, and crafting materials for web and in-app content experiences, including scripts for videos, blog posts, emails, and other communications
  • Collaborating with feature teams to develop internal pitch materials, including video scripts and UI prototypes

Digital Producer, Weber Shandwick (June 2014 - June 2016, New York, NY and Seattle, WA)
On Weber Shandwick's digital brand publishing team, I helped develop custom content marketing strategies for major technology, consumer and B2B brands including Sonos, Electrolux, Ribera y Rueda Spanish Wines and Ricoh, USA,  Inc. My responsibilities included:

  • Pitching new content marketing business to potential clients; most recently, pitching and winning a new scope of work for Sonos’ editorial strategy
  • Writing and editing content for branded editorial websites and across major social platforms, ensuring all copy aligns to larger strategic marketing goals
  • Tracking data trends in Google Analytics and/or Adobe Omniture to inform future story concepts, strategies and executions
  • Developing editorial management processes for daily content marketing engines, in order to manage content in all phases of production, from concept to distribution
  • Working directly with clients to execute on ideas and recommend fresh strategies

Additional positions held:
Assistant Digital Producer, Weber Shandwick Seattle
Digital Fellow, Weber Shandwick New York

Editor-in-Chief, (September 2013 - May 2014, Ann Arbor, MI)

  • Launched new online food magazine, acquiring over 20,000 unique visitors to the site within the first four months of going live
  • Recruited and led a team of 30 editors, writers, and photographers, leading weekly brainstorms for story and copy ideas, assigning articles, and overseeing the editorial process from idea to publication
  • Edited, finalized and approved all copy and image content using WordPress, with focus on creating and maintaining the unique tone and voice of the site
  • Analyzed site metrics using Google Analytics, tracking unique visitors and top performing content, to optimize posting schedule and coordinate social media promotion efforts

 Web/Editorial Intern, Good Housekeeping Magazine (Summer 2013, New York, NY)

  • Pitched creative copy and selected stock images for beauty, home and lifestyle web/print sections, with focus on adopting the brand’s unique voice and style to appeal to consumer demographics
  • Wrote short-form copy and managed images for the Beauty section of Good Housekeeping’s Pinterest page
  • Edited and built articles for using Hearst’s internal content management system

Publishing Intern, Union Literary Agency (Summer 2012, New York, NY)

  • Analyzed book manuscripts for sale-ability and offered recommendations for story revisions
  • Copyedited legal contracts made between authors and publishers, correcting several crucial discrepancies regarding royalties and author rights for three of the agency’s newest contracts

Managing Editorial Intern, (Winter 2012, Ann Arbor, MI)

  • Evaluated front-list catalogs from major publishing houses and selected potential book titles for review based on the specific demographics and attitudes of Fiction Writers Review's target readership
  • Drove the discovery of eleven debut authors later reviewed on the website

Writing Tutor, Sweetland Writing Center (January 2012 - April 2014, Ann Arbor, MI)

  • Tutored undergraduate students’ written work, receiving exemplary marks in post-session evaluation with regard to level of assistance, listening skills, and ability to boost students’ confidence with writing
  • Led writing and grammar outreach with local high school students 


CMS production across various platforms including WordPress, Squarespace, and custom CMS tools; HTML; SEO best practices; Google Analytics; Oral and written Spanish language proficiency.

Awards and Honors 

  • Phi Beta Kappa
  • University Honors
  • G.H. Memorial Journalism Prize